We’re absolutely thrilled to announce that Paramount Cruises has been named the “UK’s Best Cruise Travel Agent of the Year, South England (London-West)” at the Prestige Awards 2025/26. This honour recognises our ongoing commitment to delivering exceptional cruise holidays, personalised service, and expert travel advice to customers across the UK.
Originally published 7 November 2025. Last updated 26 May 2026.
If you’re looking for a UK cruise specialist who’ll treat your booking with the same care a luxury brand would, you’re in the right place. Browse our cruise & stay packages, our luxury cruise offers, or read our 2,400+ customer reviews. Or call our cruise specialists on 020 7947 0270.
Celebrating Excellence in Cruise Travel
The Prestige Awards celebrate small and medium-sized businesses that consistently go above and beyond for their customers. To be recognised as the UK’s Best Cruise Travel Agent of the Year is a real achievement, one that highlights our dedication to excellence, attention to detail, and passion for creating unforgettable experiences at sea.
“We’re absolutely delighted to receive this recognition,” said Jess Hartley, Marketing Manager at Paramount Cruises. “As an independent, family-run business, we pride ourselves on offering a personal touch in everything we do. Competing with much larger brands while maintaining our focus on genuine care and expertise makes this award especially meaningful for us.”
What Makes a Great Cruise Travel Agent?
If you’re searching for the best cruise travel agent in the UK, it’s worth knowing what actually separates a great specialist from a generic online aggregator. These are the questions worth asking before you book.
- Are they ABTA and ATOL protected? Your money should be financially protected if anything goes wrong. Paramount Cruises is fully ABTA and ATOL bonded.
- Do you get a named consultant? A real person who knows your booking, not a queue of call-centre agents. We assign every customer a dedicated cruise specialist from first enquiry through to your return home.
- Have they actually sailed the ships? A good cruise agent has been on board the lines they recommend. Our specialists sail regularly, so the advice you receive is first-hand, not brochure-deep.
- How responsive are they? Cruise pricing moves fast and the best cabins go early. We aim to respond to every enquiry within the working day.
- Do their customers come back? Repeat bookings are the strongest signal that an agent is doing right by their travellers. Ours rate us 4.9 out of 5 on Trustpilot, and a large share of every year’s bookings come from returning customers.
- Are the reviews real? Look for independent, verified review platforms, not testimonials on the agent’s own website. Our 2,400+ Trustpilot reviews are independently moderated.
How Paramount Cruises Compares
Large online cruise aggregators have their place. If you know exactly what you want and you’re confident planning every detail yourself, they can be efficient. But for most cruise bookings, particularly more complex itineraries like cruise & stay packages, grand prix cruises or world cruises, the trade-offs become apparent quickly.
The difference at Paramount Cruises:
- A dedicated cruise specialist, not a call centre. Your booking is handled end-to-end by one person who knows your preferences and your itinerary.
- Independent, family-run. Decisions are made with the customer in front of us, not by a head office with quarterly targets to hit.
- Cruise specialists. Cruise is what we do day in and day out, so our expertise runs deep on every line, ship and itinerary we book.
- Tailor-made packages. We build cruise & stay holidays, grand prix cruise & stays and cruise & tour combinations that aggregators simply don’t offer.
- Aftercare that actually exists. When something needs sorting mid-trip, we’re the people who pick up the phone.
What Our Customers Say
The award is wonderful. The ongoing trust of our customers is what makes it matter. Here’s a snapshot of recent customer feedback.
“Absolutely first-class service from start to finish. Our specialist knew the ship better than the cruise line did, and the cruise & stay package was perfectly arranged.”
“We’ve used Paramount Cruises for three cruises now and we wouldn’t go anywhere else. They handle every detail, including the bits other agents forget.”
“What sets Paramount apart is the personal touch. You speak to the same specialist throughout and they genuinely care about getting it right.”
Read all of our customer reviews on Trustpilot, where we currently hold a 4.9 out of 5 rating from over 2,400 independent reviews.
Cruises Crafted With Care
At Paramount Cruises, we specialise in crafting cruise holidays that combine exceptional value with memorable destinations. From luxury ocean voyages to boutique river sailings, our expert team works closely with the world’s leading cruise lines to create tailor-made itineraries, often including flights, hotel stays, and extended experiences.
Whether you’re dreaming of a sun-drenched Caribbean escape, a Mediterranean adventure, or a once-in-a-lifetime world cruise, our award-winning team is here to help you plan every detail with care and expertise.
Thank You to Our Customers
We owe this success to our loyal customers. Your trust, loyalty, and continued support inspire us to keep raising the bar in cruise travel. Every booking, every review, and every recommendation has played a part in this achievement, and we couldn’t be more grateful.
Discover the Paramount Difference
As proud winners of the UK’s Best Cruise Travel Agent of the Year award, we remain dedicated to delivering outstanding service, expert advice, and unforgettable cruise experiences. Whether you’re a first-time cruiser or a seasoned traveller, our team is here to help you discover your next adventure.
Frequently Asked Questions
What makes Paramount Cruises the UK’s best cruise travel agent?
Paramount Cruises was named UK’s Best Cruise Travel Agent of the Year at the Prestige Awards 2025/26 in recognition of our independent, family-run approach: dedicated cruise specialists, end-to-end personal service, and a focus exclusively on cruise holidays. With over 2,400 verified Trustpilot reviews and a 4.9 out of 5 rating, our customers consistently choose us for the personal touch larger aggregators can’t match.
Is Paramount Cruises ABTA and ATOL protected?
Yes. Paramount Cruises is fully ABTA and ATOL bonded, meaning your booking and money are financially protected. ABTA also gives you access to their dispute resolution process should anything ever go wrong.
How does Paramount Cruises compare to large online cruise agencies?
The main difference is the people. With Paramount Cruises you get a named cruise specialist who handles your booking from start to finish, the same person every time you call. Online aggregators typically route enquiries through a call centre, which can mean repeating your story to whoever picks up. We also build tailor-made cruise & stay packages and grand prix cruise combinations that aggregator websites can’t offer.
Can I speak to a real cruise specialist when I book with Paramount?
Yes. Every booking is handled by a dedicated cruise specialist who knows your itinerary, your preferences, and the lines you’re considering. Call us on 020 7947 0270 to be put through to one of our team.
What kind of cruises does Paramount Cruises specialise in?
We book across the full range of cruise styles: luxury ocean cruises, river cruises, expedition cruises, family cruises, adult-only cruises, and last-minute cruises. We’re best known for our cruise & stay packages, which combine a cruise with carefully-chosen pre- or post-cruise hotel and tour experiences. Browse our Paramount Packages for our latest curated holidays.
Ready to plan your next cruise? Speak to the same team that just won UK Cruise Travel Agent of the Year. We’ll listen, learn what you actually want from your holiday, and match you to the right ship, line and itinerary in a single conversation.
