Privacy Policy
This Privacy Notice explains how Moresand Limited T/A Paramount Cruises, registered at 2nd Floor, 10/11 Percy Street, London, W1T 1DN, United Kingdom, and its associated trading names, protects your personal information. We are committed to respecting your privacy and protecting your personal data.
1. What Information We Collect and Why
We collect, use, and disclose personal information to perform our duties as a travel agent, including making and managing travel bookings. The types of information we collect include:
Personal and Contact Details: This includes your title, full name, contact details (address, telephone number, and email address).
Passport Information: We collect passport number, date of birth, and nationality if required by the airline or cruise line.
Payment Information: This includes your card number, security number, expiration date, and cardholder name.
Travel Preferences: Frequent flyer numbers, cruise line loyalty numbers, and hotel room preferences, if applicable.
Dietary and Health Information: Any dietary requirements and health issues relevant to your travel arrangements or required by travel service providers.
Information from Forms: Data you provide when filling out forms on our website, such as your email address, how you heard about us, and your travel preferences, to keep you updated with offers.
Call Recordings: We may record calls for quality control and staff training.
Social Media Interactions: If you interact with our social media features (Facebook, X, TikTok, or Instagram), you will be subject to the privacy policies of those companies.
IP Addresses and Cookies: When you visit our website, our servers record data about your device and network, including your IP address and we use cookies to enhance user experience. See our cookie policy for more information.
2. How We Collect Your Information
We collect your data from the following sources:
Direct Interactions: When you purchase or make enquiries about a travel arrangement via phone, email, or website.
Marketing Subscriptions: When you subscribe to receive marketing from us, such as our e-newsletters.
Customer Service: When you speak to our customer services team.
Competitions and Promotions: When you enter competitions or register for promotions.
Third-Party Bookings: When someone else books travel on your behalf, we rely on their authority to act on your behalf.
When you make a booking on behalf of another person, you must have their consent for us to use their data in accordance with this policy.
3. How We Use Your Data and Our Legal Basis
We process your data based on the following legal grounds:
3.1 Contractual Necessity:
We use your personal and contact details, payment information, passport details, frequent flyer numbers, and dietary requirements to complete your travel bookings.
If you do not provide this information, we cannot complete your booking.
3.2 Legitimate Interests:
We use your data for direct marketing communications and related profiling, to offer you relevant products and services. This helps us to understand your preferences so we can provide you with better products and services.
We also use your information to send you travel confirmations, updates to your itinerary, manage your bookings, and for customer service.
We may send you targeted marketing activities about special offers, new products, or competitions via email, text message and data messages. You can ask us to stop this in writing.
3.3 Explicit Consent:
In specific cases, we will process your data with your explicit consent, such as when you agree to receive email newsletters. You can withdraw your consent at any time.
4. Who We Share Your Data With
We may share your information with the following entities:
Primary Suppliers: Airlines, hotels, tour operators, transfer providers, cruise lines, car rental, and activity providers who fulfil your travel arrangements.
Third-Party Bookings: Individuals making a booking on your behalf.
Third-Party Service Providers: Those who provide services like credit card processing, business analytics, and fraud prevention.
We ensure that data shared with third-party providers is protected under strict guidelines and is in accordance with applicable laws.
Legal Obligations: As required or authorised by law.
Overseas Entities: We may disclose your data to our overseas related entities, ensuring appropriate safeguards are in place.
Any international data transfers are made subject to appropriate safeguards as required by law, such as the International Data Transfer Agreement.
5. Data Retention
We retain your data for as long as necessary for the purpose for which it was collected.
We generally keep data for six years to protect against contractual claims.
Records are kept in accordance with legal and regulatory requirements.
6. Your Rights
You have the right to:
Confirm that we are processing your data.
Request access to your personal data.
Have data amended if it is inaccurate or incomplete.
Request that we delete your personal data if there is no compelling reason for its continued processing.
Withdraw your consent, where applicable.
Object to the processing of your data, where we rely on our legitimate interest as a legal basis.
Complain to the Information Commissioner's Office (ICO) if you are dissatisfied with our data processing activities.
If you wish to exercise any of these rights, please contact us at privacy@moresand.co.uk, detailing your request.
7. IP Addresses
When you visit our website, use our mobile applications, or open communications from us, our servers record data about your device and network, including your IP address. We collect IP addresses to track and aggregate non-personal data, such as monitoring devices, browsers, and geographic locations.
8. Cookies
Our website uses cookies to enhance your experience. Cookies are text files stored on your computer. We use both first and third-party cookies including Google Analytics. You can control your cookie settings in your browser.
We use cookies to provide a more user-friendly experience that would not be possible without the cookie setting.
We use anonymised third party web analytics services such as Google Analytics to analyse how visitors use our websites.
9. Changes to This Policy
We may update this policy in the future. We will notify you of any material changes by sending you an email or by posting a notice on our website.
10. International Data Transfers
If you are visiting our website from outside the UK, be aware that your data may be transferred to, stored, and processed in the UK. While data protection laws may vary, we ensure that your privacy is maintained and protected. By using our services, you authorise that your information may be transmitted to our facilities and third parties as described in this policy.
11. How to Reach Us
For any questions about this policy, please contact us at:
Feedback: info@paramountcruises.com
Head Office: 2nd Floor, 10/11 Percy Street, London, W1T 1DN, United Kingdom
Telephone: +44 (0) 020 7947 0270