Are you ready to set sail with Virgin Voyages?
The Countdown Has Begun!
We're sure you're excited to set sail with Virgin Voyages, but the journey starts well before you step onboard.
To help you prepare for a smooth and enjoyable cruise, we've answered some of the most common questions our guests ask. Whether you're managing your booking, completing online check-in, or simply wondering about dress codes, you'll find everything you need to know right here.
We've designed this FAQ to take the stress out of planning, so you can focus on the fun parts, like choosing shore excursions, exploring dining options, or picturing yourself relaxing by the pool. If there's anything you're still unsure about, our team is always here to help.
We've compiled answers to the most common questions our guests have to help you prepare for a smooth and enjoyable Virgin Voyages holiday. From managing your booking to understanding dress codes, find the information you need right here.
From between 24-48 hours after you've book you'll be able to manage your booking. Your Virgin Voyages reference number can be found by logging in to your My Trip area. This can be done by signing into your account on the Virgin Voyages website or via the Virgin Voyages App. To ensure you're booking is correctly linked you'll need to log in using the same email address you used to make the booking.
Checking in can be done via the Virgin Voyages App. To ensure a smooth embarkation, it’s essential to complete the Ready to Sail check-in process in the Virgin Voyages App. During the check-in process, you'll be able to select a Terminal Arrival Time. You'll pick up your welcome kit at the port, including luggage tags and The Band. The Band is a sleek, wearable technology made from recycled ocean plastic that unlocks voyage adventures around the ship.
The Virgin Voyages App is a useful tool for your cruise, both before departing, but most importantly once you're onboard. After logging into the Virgin Voyages App, you'll see a page where you can tap "Connect a booking". You can then input your details to connect your booking to the app. When you're on the ship the app will help you plan your day, remind you of shore excursions or even book dining. Plus when you open the app and shake your phone, a secret button will be revealed and, with just one press, a bottle of Moët & Chandon Impérial® will be delivered almost anywhere on board, how's that for service?!
You'll need a valid passport for travel. It must have at least 6 months validity from your date of return to the UK.
Please check the entry requirements for the countries you’ll be visiting, some destinations do require a visa to be organised prior to departure. You can find the latest information at www.gov.uk/foreign-travel-advice.
Virgin Voyages provides a variety of excursions called "Shore Things," designed to immerse you in the local culture. These can be booked via the Virgin Voyages App, or the "My Account" section on Virgin Voyages' website, starting 120 days before your voyage (135 days for RockStar Quarters bookings).
On a Virgin Voyages cruise, you can enjoy menus crafted by Michelin-starred chefs across more than 20 eateries, all at no extra cost. To guarantee a spot, you can book dining experiences 45 days prior to departure via the Virgin Voyages App, although Mega RockStar and RockStar Quarters Sailors can book 60 days in advance. If you prefer spontaneity, walk-ins and day-of reservations are also generally accepted.
Virgin Voyages encourages all Sailors to feel comfortable. There is no formal dress code on board. "Dress Up. Dress Down. Just Dress".
There are no formal nights onboard, however you may have heard of the legendary Scarlet Night! Makes sure to pack a red outfit to participate in Scarlet Night, an immersive celebration with pop-up performances and a pool dance party. There are no dress code rules and you can celebrate casually, elegantly, or anywhere in between, just make sure you're wearing red.
Yes, please ensure that you have adequate travel insurance in place for your holiday and that your insurance covers cruises and the countries you are travelling to. We've partnered with award-winning Travel Insurance provider Just Travel Cover to help you find the right insurance for your next cruise. Click this link to compare prices and cover from a range of insurers.
To review Virgin Voyages' terms & conditions, please visit their website.