Are you ready to set sail with Scenic River Cruises?

Your main Scenic pre-departure portal is Trip Personaliser. You'll find your Scenic booking reference within your Paramount Cruises documentation. You can then use this to access Trip Personaliser and provide the information Scenic requires before you travel.

Your Paramount Cruises booking details, payments and travel documentation can also be accessed through My Trip.

If you'd like to make a change to the holiday you've booked through Paramount Cruises, please contact our team rather than making amendments directly with Scenic.

Scenic doesn't currently operate a separate online cruise check-in process like many larger ocean cruise lines.

Instead, make sure your Trip Personaliser has been completed before travelling and carefully review your final travel documentation when it arrives.

Your physical check-in takes place when you arrive at your Scenic Space-Ship.

Your final documents will confirm your embarkation location, transfer arrangements where applicable and any important arrival information, so always follow these rather than relying on generic information found online.

Yes. Scenic Tailormade is Scenic's dedicated app for river cruise guests.

It's different from Trip Personaliser. You don't use Scenic Tailormade to manage or check in for your booking. Instead, it is designed to enhance your experience once you're travelling.

The app turns your own phone or compatible mobile device into a personal touring companion, offering features such as:

• River commentary while you're sailing
• Information about landmarks you're passing
• Self-guided touring in selected destinations
• Location-based commentary while exploring ashore

Scenic recommends downloading the app from the Apple App Store or Google Play before departure.

Scenic Tailormade is available onboard Scenic Space-Ships in Europe, although features can vary according to destination. In Portugal, for example, the River Guide function isn't available and self-guided touring options are more limited.

Scenic will provide your final travel information before departure once the necessary booking requirements have been completed.

These documents can contain important information about your flights or rail journey, transfers, embarkation arrangements and itinerary.

Make sure you've completed your Trip Personaliser, as Scenic requires your passenger and passport information before you travel.

Once you receive your documents, read them carefully and keep a copy easily accessible while travelling.

You'll need a valid passport for travel. It must have at least 6 months validity from your date of return to the UK.

Please check the entry requirements for the countries you’ll be visiting, some destinations do require a visa to be organised prior to departure. You can find the latest information at www.gov.uk/foreign-travel-advice.

Embarkation times vary according to the itinerary and where your cruise begins.

Rather than relying on a generic boarding time, always follow the arrival and embarkation instructions shown in your final travel documents.

If Scenic has arranged your flight or rail journey and transfer, you'll be transferred to the Space-Ship according to the arrangements provided.

If you're making your own way to the ship, check the embarkation location and recommended arrival time carefully before setting off.

River cruise ships don't always use a permanent cruise terminal or berth.

Local port authorities allocate docking positions, and these can occasionally change because of river conditions, port operations or the number of ships visiting a destination.

If you're making your own way to the Space-Ship, check the embarkation information in your latest Scenic travel documents before setting off.

Keep Scenic's relevant contact information with you on embarkation day in case you need assistance locating the ship.

This is completely normal on a European river cruise.

Popular river ports have limited docking space, so Star-Ships can sometimes be moored alongside another river vessel.

When this happens, you may have to walk through another ship or across its gangway to reach the shore. Equally, guests from another ship may occasionally pass through yours.

It can also mean that the view from your suite or stateroom is temporarily obscured while the ships are alongside one another.

It's simply part of river cruising and is controlled by the local port authorities rather than Scenic River Cruises.

Yes. Scenic includes an extensive programme of shore excursions within your river cruise fare.

The main programme is known as Scenic Freechoice, giving you a selection of included experiences so you can explore according to your interests and preferred level of activity.

You'll also enjoy selected Scenic Enrich experiences, which are special events created exclusively for Scenic guests.

There usually isn't a separate charge for either Freechoice or Enrich experiences.

Scenic Freechoice gives you a selection of included experiences rather than requiring everyone onboard to follow exactly the same sightseeing programme.

Depending on your itinerary, you might choose between activities such as:

• Guided city tours
• Museum and historic site visits
• Food and wine experiences
• Walking tours
• Guided hikes
• E-bike tours
• Kayaking
• Cultural and interactive experiences

Many Freechoice options are designed around different interests and activity levels, so you can choose something more active one day and take things at a gentler pace the next.

Your Cruise Director will explain the available options and when selections need to be made.

Unlike some cruise lines where every excursion needs to be reserved online months in advance, Scenic generally handles Freechoice selections during your journey.

Your Cruise Director or Tour Director will explain the available activities, timings and any selection deadlines.

Some experiences have limited capacity, so if there's a particular Freechoice option you're especially interested in, make your preference known as soon as selections open.

Certain itineraries or experiences may have different arrangements, so always follow the information provided for your particular cruise.

Scenic Enrich experiences are special events exclusively created for Scenic guests and are included within your cruise.

They're designed to take you beyond a standard sightseeing tour, often giving you access to extraordinary venues or experiences that would be difficult to arrange independently.

Depending on your itinerary, this might include a private classical concert in a historic palace, an exclusive performance, a special dinner or another immersive cultural experience.

Enrich events are often among the highlights of a Scenic river cruise, so check your itinerary before travelling to see what's included on yours.

Yes. Complimentary electrically assisted e-bikes are available on selected Scenic European river cruises.

They're used on a number of Scenic Freechoice excursions, allowing you to explore destinations such as vineyards, riverbanks and countryside by bicycle without every hill becoming quite such hard work.

Safety helmets are provided and should be worn.

E-bikes aren't available on every ship or itinerary, so check the details of your particular sailing.

Scenic's onboard dress code is relaxed. During the day, comfortable clothing is ideal, especially as you'll spend plenty of time walking and sightseeing ashore.

For evenings, smart casual is the norm. Dresses, smart trousers, shirts and similar attire are perfectly suitable.

Guests sometimes choose to dress a little smarter when attending a special Scenic Enrich event or one of the more intimate dining experiences, but traditional cruise formalwear isn't necessary.

Comfortable walking shoes should be one of the first things into your suitcase. Many European excursions involve cobbled streets, steps and uneven surfaces.

There are no traditional formal nights, so there's no need to bring black-tie clothing or an evening gown unless you simply enjoy dressing up.

Some evenings naturally feel more special, particularly when you're attending an exclusive Scenic Enrich event or enjoying one of the ship's intimate dining experiences.

Entertainment generally focuses on the destination, with local performers, musicians, cultural activities and other regionally inspired events appearing during the cruise.

Scenic also operates dedicated specialty and themed river cruise departures, including wine and culinary cruises. If you've booked one of these sailings, additional events and experiences relating to the theme will form part of your itinerary.

Yes, please ensure that you have adequate Travel Insurance in place for your holiday and that your insurance covers cruises and the countries you are travelling to. We’ve partnered with award-winning Travel Insurance Just Travel Cover to help you find the right insurance for your next cruise. At Just Travel Cover you can compare prices from multiple insurers; there’s no age limit and cover for pre-existing medical conditions.

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To review Scenic River Cruises' terms & conditions, please visit their website.