Paramount Cruise want to make sure we keep you up to date with the latest information regarding the Covid-19 outbreak. We are committed to ensuring all our customer receive the best possible service and ultimately a worry-free cruise holiday. We are aware that you may have questions regarding the ongoing and unprecedented situation the world finds itself in.
As we are aware, and we are sure everyone can appreciate the situation in the travel industry is changing constantly and we are working tirelessly to contact those affected at the earliest possible opportunity. We do ask that you are patient with our team who are looking after your bookings and understanding of the current circumstances. We will be actively contacting customers and prioritizing those who need to be repatriated or have bookings departing earlier.
In these times we would like to remind you that Paramount Cruises is fully financially protected. As member of ABTA we always follow their code of conduct to ensure you receive the service you expect.
If at any time a holiday you are on is impacted by a change your booking will be prioritized and one of the team will be in touch with you as soon as possible.
Where you have booked a package holiday with Paramount Cruises, we will ensure you are brought home from your final disembarkation port, these onwards flight arrangements will be at no additional cost to yourself.
Where the cruise line is required to make an itinerary change, they will communicate this to you onboard the ship. All changes are made with your safety in mind.
We have great working relationships with all major cruise lines, who are making important decisions regularly regarding upcoming sailings. These decisions will consider all relevant travel advice and information from all local authorities.
In the event of a cancelled holiday our team will contact you as soon as possible. Please do be patient with the team as we may have many bookings on each departure date. We will be in touch with you and your business is highly important to us.
During these unprecedented times many of the cruise lines have temporarily relaxed their cancellation/amendment policies. This means that when you book you will have the flexibility to amend your holiday to an alternative date with no administration fees or receive a Future Cruise Certificate to the vale of your cruise. Our expert sales team can advice you of the terms before booking if required.
It is important to remember that cruise lines may be required to make changes to cruise itineraries in accordance with the latest travel advice. As per the cruise lines terms these changes may be considered minor.
Any passengers looking at booking, Paramount Cruises would like to take the opportunity to thank you for your support. The industry needs the support of the public and your confidence in the market will be greatly appreciated.
In addition to the above information you will find below a list of useful links. Cruise lines are making regular changes to their travel policies according to the changes in the industry and worldwide events. Please use these links to ensure you have up to date information relevant to your chosen cruise line.